He didn't post all emails and left out the part where we offered to cancel the winnings in exchange for his deposit being returned.
Post the email (with his consent).
Right now it looks like you're lying about that part.
His wager was on a game that was excluded from the 40x rollover as per the terms too.
Are you referring to this?
Wagering at Video Poker, roulette (any roulette), Black Jack (any Black Jack) or any other Table Game does not count in the wagering requirements.
Because that just says those games don't contribute to the requirement. That's not the same as not being allowed to play them.
We will keep focusing on making the site even better for real players.
Have a good day.
There won't be very many real players if you don't focus on your reputation as well.