You call this help? You steal his money(and thousands others as well).  You should not come here anymore on the forum. You are a disgrace for the forum how you treat customers.
The only one you help is yourself, by always using the same pattern. Customers deposit, when they lose their money no Terms are voided and the winnings are confiscated by 1xbit.
I have some critical questions as well for your policy, but I know you are not going to answer these.
For example: Why is 1xbit not blocking any country to acces your page, while 1xbet and other white label sites from betb2b are?
Is the Gaming commission in Curacao aware of your scam activities?