We do not allow someone from his region to create an account. Had he tried to register from his home country, he would have been blocked prior to depositing. Instead he used a VPN to get around this. We did send 1 withdrawal prior to discovering this. Upon reviewing the second withdrawal, we discovered the banned region and multi accounting.
We will provide the mediator with evidence of both of these and abide by whatever decision they make. We take these matters very seriously and payout amounts larger than this many times each day. We will report back as soon as this situation is resolved.