Sorry to disappoint you but I doubt if your problem will be solved just like the hundreds of other complainants. Scamming and the frustrating their customers is part of their aim/goal and therefore when cases like yours come up, they will come up with an excuse to hold on to your money.

This thread was intentionally created to get rid of the negative feedback they have already received in the past due to their scam gambling site while pretending to be "Solving all issues" and yet they weren't actually solving them.

For example, you brought up your complaint here yesterday, the OP (1xbit_official) has been online today, yet they didn't bother replying or PMing you about how to solve it.

So I wish you luck because you need a lot of it when it comes to 1xbit