Hey, just read your issue.

I just thought of a couple of reasons:
- Have you maybe applied for any kind of bonuses? (These are normally under wager requirements...)
- Have you maybe Deposited or Withdrawn money with other ''payment forms''
- Maybe they just need you to check or update your KYC documents.
- Are you making withdrawals to multiple wallets? (That could be a reason). Depending on their policy.

Anyway.. hope they give you an answer soon.! Good luck!