Why are you treating this guy like this?
What a pathetic behaviour and terrible customer support. This guy is asking the same question 5 times and you ignore it over and over again.
He is a losing player on your site, you should be glad to have him. But yet you treat him like shit.

I hope this case opens the eyes of some other players here to not play on your site.

So sick of bookies kicking their customers in the ass.

Deposit? ok, losing? ok, winning? hmmmm..., withdraw? "there is a problem with our account"