This actually isnt a problem at all. Yet, what makes this an issue is that if you justify a reputable platform with a doubt if they were a fraud/scam with a thread indicating a simple problem that can be solved just by an obvious solution - contacting their support. Freebitco.in has been running for years and there are no proved allegations that they are scam. So, I do suggest to you that you both
edit the main topic title as it was a clickbait and
do lock this, as it seems that bL4nkcode already answered you well.