Crypto.com has been a huge disappointment for me!

Not only did they take over 6 months in sending out a card after I verified, once sent out I asked where they sent it and they didn't know. They are incredibly unprofessional!

Their support is also incredibly bad. I have received at least 10 "I apologize" replies and 0 solutions when I had an issue with them, and I already had a few.

Example: I made a transfer to fund my account following the exact instructions in their app from a bank account of course verified and in my name that I have had for over 15 years. Even though I followed their exact instructions they sent me an email 48 hours later telling me that because of the transfer being from a "third party" they would refund it, eventually, not specified when. I complained and explained that this is not a "third party" this is my account and requested help in resolving it. They refused to help me with the matter ("I dont have the authority to help you more) and just replied "I apologize" and referred me to another support department.

I replied to an email from this other department and 72 hours later I had still not received a reply.

This means that even if I followed their exact instructions they froze my funds and "will refund" on an unknown occasion. I still have to see the refund... This is completely unacceptable. If their instructions are incorrect they need to change them and not make me suffer for their mistake.


I also get the feeling that their company lack professionalism and is very much like any really old scammy bank out there.

I would absolutely NOT recommend crypto.com