It is too easy to say that a broker has access to all information, and the player in question does not. That is very unusual. A player has every right to know what he has done wrong, and is also entitled to all evidence. You do not have to make that evidence public, but send it to zikzik via email for example.
I have filed a claim 4 days ago and apart from an automated response acknowledgement of the claim recipience, i have not heard a word from them ...
betcoin.ag will not tell here (or to me privately) what was done wrong because of two big reasons:
1. In the very first post here i have already stated and admitted to what i have done wrong.
2. Nothing else was done wrong and they simply cant have any other evidence.
Now, the representative may come back here and even reply to you. But he will use some general sentences about how they spend many bitcoins on their state of the art security systems and they dont want to give out sensitive information here, so others cant abuse it. Its all a cover up.
They always talk about some abuse, but never ever really explained
what was this abuse about exactly ...
There was no abuse at all. My account was in BIG minus, and the other account had not made any withdrawals.
They stated that the two of use have betted some low market games, where we accumulated almost 100% of total bets on the platform. But they would never tell you (or anybody else for that matter) for how much (in percent for example) those bets accounted in terms of the whole turnover on the account...
I can tell you... for example i maybe have betted and won around 0.02-0.03 btc on some low level beach volleyball game, and the next day (or same day) loose 0.3-0.4 btc on Vietnamese basketball game (also a very low level market).
They would never tell the BitcoinTalk community ANY DETAILS of my "abusive" betting (even if i gave them the permission to disclose my information about it), because if you did, most members of the community would immediately understand the manipulation and scamming they are running in this situation ...