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You can track your profit for any given session using livestats which almost no other casinos offer, you can message support to get your overall profit which includes a ton of different factors like races,rakeback,reloads, coupons. We have been looking at making it so you can download an excel document with a full breakdown of everything but it has always been clear on the stats modal that you can message live support to get your overall data breakdown within minutes. I cannot for the life of me see how this makes primedice/stake a "scam" if anything it is slightly inconvenient and is on our radar.
No member has validated the statement about contacting support and everything will be given so far. What's stated in your site could be different from what you actually do like the case of this guy
https://bitcointalk.org/index.php?topic=5285404.msg55483944#msg55483944 Can you look into that?
Downloadable file sounds good.
My assumption is that they gave that user their overall stats, they were not able to break it down to only the most recent month.