I would avoid sending ETH to Roobet if you have a stuck pending BTC transaction,
Apparently, they believe ETH and BTC share the same network - So if you have sent them BTC and its still pending .. then you decided to send some ETH.. you won't be able to make a withdraw since you have a pending BTC transaction.
Maybe I missed anew update where an ETH transaction is affected by a BTC transaction ??
More deceiving practices - I guess it's the normal thing with online casinos now. try to get money at all costs.
Several days have passed did your transaction confirm already? And if it has, can you make withdrawals? I understand why you could be mad about this but this is a casino that has been a long time and it has a good reputation I doubt they are going to scam a customer and risk their reputation here.
Most likely what we are seeing here is either a glitch or just an honest error so there is no need to get so worked up about this, calm down and try to talk with the support so this can be resolved as soon as possible.