People give feedback here, some quite critical. If you can't handle that, it is better to hire someone who represents your company and who can handle criticism. Do you see what you do now every time? You write terms and conditions and then you try to brush it away in this topic that it does not apply. Everything in the general terms and conditions applies, unless stated otherwise. Simple as that. I really recommend that you draw up the correct general terms and conditions and discuss this with a lawyer, for example. They have experience in this.