Post
Topic
Board Bitcoin Technical Support
Merits 7 from 3 users
Topic OP
Restore Ledger Nano X with passphrase (seed)
by
Do-DMT
on 14/11/2020, 14:28:16 UTC
⭐ Merited by LoyceV (4) ,o_e_l_e_o (2) ,ETFbitcoin (1)
Hello.
I'm using Ledger Nano X, and I forgot my Ledger Live App password so I can't access it. I do have my 24 words of course.

So I reinstalled Ledger Live. I open it and go to "restore device from recovery phrase", select the nano X device, and the instructions are as follows:
1.connect ledger nano X (ok fine)
2.press both buttons as instructed on your ledger nano x screen (guess they mean TURN DEVICE ON)
3.Press both buttons to select Restore from recovery phrase (WHERE?)

here is the problem - there is no such option on the device.
all I the option I have are:
"bitcoin" (that's for accessing the wallet which I lost the password to), "install app", and "control center", which has the following settings menu:
General (nothing useful there), and Security (Change PIN, passphrase[attach to pin, set temporary], auto lock, reset pairings, reset all).

I'm guessing maybe I need one of the reset options?
I'm definitely not pressing anything that says "reset" before I'm sure what they do exactly.
The support on the ledger website is useless.

maybe I'm supposed to start with "set up as new device" instead of "restore device from recovery phrase"?

Thanks in advance, hope I was clear enough.