Welcome to the club 
Can you open your ledger app and reset everything?
It is under HELP tab, and you can reset, repair and clear cache.
It is important to keep your seed words and password safe and you can restore it anytime or use other wallet.
Worst ever lazy customer support, so don't expect to get any normal answer from them.
They look like a few guys in old dad's village garage are operating all this.
They are busy on Twiiter:
https://twitter.com/Ledger/status/1328768370842497029
Can you open your ledger app and reset everything?
It is under HELP tab, and you can reset, repair and clear cache.
It is important to keep your seed words and password safe and you can restore it anytime or use other wallet.
Tried to email to Ledger but their customer service really sucks.
Worst ever lazy customer support, so don't expect to get any normal answer from them.
They look like a few guys in old dad's village garage are operating all this.
They are busy on Twiiter:
https://twitter.com/Ledger/status/1328768370842497029