Well apparently they KYC now. They did not process my withdrawal for 5 days so I went on to talk to live chat, immediately after I received an email asking for documents and they stopped talking on chat.
This is what they sent:
Dear libelle,
We would like to kindly inform you that based on our terms & conditions you would need to pass our KYC process.
1. Proof of ID: Your ID card or Driver's license or Passport;
2. Proof of Address: A photo of a utility bill or bank statement dated within the last three months and clearly showing your name.
3. A selfie with your photo ID and a paper with the current date on it.
Please send the above documents to info@trustdice.win
We hope for understanding and really apologize for the inconvenience!
With respect,
TrustDice Team
I didn't receive any tips from other players or place any sports bets like the complainant above, I only used the casino. Not really happy with sending my documents to some random casino.
It seems that you are not the only one who got a problem with this casino withdrawal process.
Did you try reaching them again many times?
You can directly message @
Coinbox1 which is the OP of this thread. OP is currently online due to the recent scam accusation to TrustDice. Make sure to take this chance to message the OP account.