In general, after my email to them with a link to this topic, they immediately returned the money, but blocked my account, citing ridiculous reasons, the only thing i can think of is that I used vpn., because in Russia their site is blocked, I'm sure that if not this topic, they would not have returned anything. All the facts here, think for yourself whether to trust them with money or not.
Even if you haven't created this thread, bitcasino still would return your money. They said, they have contacted you since Oct 1, and you didn't replied until Oct 26, where have you been?
You know if russia is one of banned country on their site but you still use vpn and playing on there site?
Did you already got your money and withdrew it, OP?