still same error after 3 days.
Withdrawals are temporarily disabled on your account. Please contact us via this form.

as they said on ticket reply, i was using Proxy/ VPN and that was right. i use VPN normally when i enter wallet or exchange site for security.

part of ticket reply :
We kindly ask you to disable all tools masking your network activity (VPNs or proxies) when logging into your HitBTC account while your identity and the activity on your account are being verified.

I read now on their terms :
HitBTC reserves the right to close any of your HitBTC Accounts, to liquidate any open trade positions, and to force you to withdraw all the crypto assets from the Technology Platform in case if: (i) HitBTC determines that you are accessing the Services or the Technology Platform from any Restricted Jurisdiction, or (ii) you have given false representations as to your location of incorporation, establishment, citizenship or place of residence.

in this case, they should allow me to withdraw my money and then close my account.
i will agree to leave HitBTC forever, after they give me my money.

what you suggest in this case?