Like always it's support that eats my nerves!

So I deposited 1700 TRX to Wolf (transaction ID: https://tronscan.org/#/transaction/ca81bf337dc110a1b092fd7ef686cd2cb991bf9a96494e4bc5aef2330481cf60), and again situation! Even thou transaction is confirmed I don't see it my balance! This is happening almost every time with trons, and always screenshot of my wallet, addresses...but this time I sent TRX directly from exchange!
A guy from support was rude, sarcastic, and he had ultimatums... first time in my crypto gambling career I can't find a chat with support, he closed it and deleted it (I wanted to make some screenshots), is that possible? I wanted to open support chat again, I got this message "Live support is temporarily unavailable. If you want to contact us, please write an email to support@wolf.bet"! So now support fucked me off (sort of speaking), I didn't send mail to complain... as I wrote in chat with support I will come here and maybe some manager from wolf will clear the situation. For now 1700 trons are hanging in the air, let's wait and see what will happen with that.

Sometimes I am thinking about support agents (is it OK to call them like that?), and how they get paychecks for the work they are doing!?