Hello,
@Artsidim has got in touch and I have sent him the BTC along with a bonus for such a long wait. @LoyceV please verify this with the Letter of Guarantee.
Great to see that they are back but that's not a good approach at all. Privacy seeking user now have to contact with the admin to get their fund back. And there are other people too who have lost their fund while they aren't available here.
@RapTarX, when saying "that is not a good approach at all", do you mean to say the money should not be returned to the owner? If you are referring to the requirement of sending us a LoG, we do not store logs of the transactions going through our platform. This directly means we have no other way to determine where the funds should be transferred to.
When referring to "other people", I am sure you mean the 2 other transactions which were caught in the incident. They can send us PGP encrypted message to an email, as everyone encountering any issues should. No need for contacting us via the forum.
I am well aware not having the incident would be much better, but it is too late to revert it now. MyCryptoMixer was created with multiple fail safes in mind, but the main goal was never to compromise on privacy. If the outage happens, it can only recover up to 24 hours by design. This is why our users are protected by PGP signed letter. In case of a failure, they can always hold the service accountable, just like artsidim done.
More safeguards have been put in place to prevent any mishaps in the future.