Hello:
I'm one of the sups, not a manager. In addition to that, your account shows no action since December, 2019, so the bonus given was not a lossback, but a courtesy credit for $8K. And yes, we offered you a much, much higher lossback deal and other benefits that you decided not to take. I understand that you may like Stake better, but what you are stating is a bit inaccurate.
I think you'll need to message OP privately so you can talk what is the problem and creates a solution (don't mind this if you're done already). I'm not against stake as it was also one of the reputed gambling sites in the crypto space. What I can say is that you and the team never think that you will need to have a support system that helps to answer any problems that arise and settled them down faster.
I think OP needs attention from the Stake and probably he has a lot of questions inside. Since you are here, better to approach him.