looks like the 1xbit support guy ( if he really is...) disapperead from this community...only 1 Reply from him in the last 2 weeks and many unsolved cases...
I am still waiting on my 0.5 BTC that 1xBit stole from my account...he told me lately he can help me getting it back but then he quit conversation again...
Its a SHAME.
The account is active today, so probably he sees your post here.
https://bitcointalk.org/index.php?action=profile;u=2835882
Probably they can't solve the issue because that's a huge amount for them, so instead of replying, they just keep themselves silence.