I have tried ibandirect.com a little bit some time ago and can give some „first hand“ info about their service.
So i can say from personal experience that they are no scam, in sence of „send your money there and it will be gone“, way!

I tried to send a small BTC deposit-> exchanged to EUR-> startet (but not finished) the card ordering process-> changed EUR back to BTC-> and at least sent the coins back to my wallet. All worked and the money came back.
But you pay fees for every step you do. Also the card fee of 5€ for each month changed my mind and i decidet not to order their card.
That is all i can say about their service. But they do not steal your money. So if someone does not care about all the fees they might be worth a closer look.