I have been fighting for days to not get swap-scammed by them.

Here is what happened.  I held UQC token in an Idex wallet.  They had a token upgrade with very little warning.  Anyone who held in an Idex or another DEX like Etherdelta wallet didn't get the upgraded token.  I feel it is very unethical to steal someone's money because they held that token in a Dex.  Swaps that are not perpetual are tantamount to theft. 


Their support has been frustratingly inept.   They say to
1)  Check MEW wallet for new token
FFS, if I don't have the new token it won't magically show up in MEW.

2)  Ask Idex to give me new token
Idex never got distributed new token.  How/ why would they give me the new token?

Does anyone know an upper level team member from Uquid?  I am sick and tired of dealing with their incompetent support staff.  I shouldn't have to spend many hours of my time to not get scammed.