1xbit_official replied to my private message?
He said he forwarded it to the security department.
I'll let you know if there is any update
Dont hope too much as most likely you'll get the same issue as what experienced by other users.
If I have to predict, you'll be accused of breaking their rules (which is the most common used reason by 1xbit to withhold user's money).
Of course I hope I'm wrong with it and hope you'll get your money asap.
If you are lucky enough to get your money, better to leave the site and move to other better sites which has better reputation.