Impressed bad, I saw you contact their support contact, have you sent it, and I highly recommend you to join their community and ask your problem there may be a way out that you get you should contact them as soon as possible to get a definite answer
Did you even read what Adkinsbet said before you write your comment here?
Somebody else also posted a screenshot that this user was telling that he wanted to buy accounts from 1xbit.
Please read, before you make such a nonsense reply.