Impressed bad, I saw you contact their support contact, have you sent it, and I highly recommend you to join their community and ask your problem there may be a way out that you get you should contact them as soon as possible to get a definite answer
Unbelievable that you still support a user who creates duplicate accounts and tries to fool all bookmakers.
I am concerned that Adkinsbet is not the only victim of this user.
Other reputable bookmakers will also suffer from this, users like perfectto are a real damage for the community and gambling sites.