By the way, the representative on the forum can not solve anything. He will only provides information between you and his company.
Do not expect to get any of your money from them. The only cased they solved now is about 40 mbtc.
If they refund the deosit, they call it "Solved"
So I think he is just only a messenger right? Well they made an "attempt" but I don't think they could still fix this problem.
There's a lot of accusation against them and most of the time they would not able to fix those accusation I still wondering how come there's still players playing no their website.
They are not so active here in the forum and there's a lot of scam accusation but still they manage to get players on their website. Maybe an outside forum marketing?