We will have our development team look into this matter thank you for bringing this to our attention. One of our addresses for reserves is 1FYMZEHnszCHKTBdFZ2DLrUuk3dGwYKQxh you can see there is sufficient bitcoin in this address to handle your request.
You should sign a message proving you control that address.
How many people in your development team?
All of our transactions are processed through coinpayments.net we are unable to provide you with a signed message due to the insecure nature of possibly exposing private keys. Our system tracks your transactions and we also have a support system set up to assist with transaction processing.
We have several members in our development team who work swiftly to assist our clients.