I hope that's not what they say because it would be typical excuse. I might start video capturing each session now and my trust in them would be lost.
Might be worth noting, depending on what you're using a mixing service for; I'd assume for privacy, video capturing the process could well put that as risk, if there's digital evidence of you using the mixing service if that's something you''re concerned about.
I'm telling you, I'm the last person to make a mistake like going to a wrong site or having copying and paste hijacked or whatever else there could be.
It's okay, I'm convinced I can't trust this site, I've already moved on. You guys be careful too.
I also consider myself pretty adept at security, and I'm probably a lot more cautious in some regards to other people. However, I also have made silly mistakes in the past with security, and I've also got somethings right now that need to be fixed from a security point of view. I don't think anyone is perfect. A lot of people like to mitigate going to a wrong address by using bookmarks, that might be something to consider as even when reading out what you've typed, your eyes can play tricks on you just as much as your hand coordination while typing it can.
There's been many customers over the years of Chipmixer, both larger, and smaller deposits. I personally believe there would be more incidents like yours if they were the culprit. It is very likely, that you made a mistake, as opposed to their system messing up which has been trialed by thousands of people over a course of a few years.