Hi, my experience has been good, I have not had any problems, I bought a Gift card  and in 5 minutes I take my crypto in My wallet without KYC and very fast.
 About what I have read about problems, it is usually people who buy with a creditcard and of course they asked for the identification of the creditcard and the person and it seems that that did not like much , But I already tell you that I with the coupons without problems...

Regards