a. The sport rules can be located here: https://www.bitsler.com/en/sports/rules.
b. Just like pre-match bets and bets on Asian totals all goals count for bets on Asian Handicaps. This is industry standard.
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For an industry standard, you'd expect major books like bet365, Pinnacle, SBObet to use said standard. They don't. (it does vary by book, but it's definitely wrong to call it industry standard).

Anyway, the issue here isn't whether it's industry standard or not; Bitsler is free to have whatever option they want. The issue here is that Bitsler's support lied to Bitcoinsummoner, presumably causing him to lose money.