Welcome to the forum! I've seen that using VPN is not allowed may I know the countries that is prohibited and also do you have a feature on where you will block immediately the IP from that restricted country so they would not be able to register or enter your website. I think that's useful.
Hello rijaljun!
Here is the list of restricted countries: United States of America, United Kingdom, Spain, France and its overseas territories (Guadeloupe, Martinique, French Guiana, Réunion, Mayotte, St. Martin, French Polynesia, Wallis and Futuna, New Caledonia), Netherlands, Israel, Lithuania, Dutch West Indies and Curacao, Estonia.
It is stated in the website rules, paragraph 3.6.
However, we do have the feature, which blocks visits from restricted counties. For example, when user for the UK tries to enter the website, he or she won't be able to, but will get a notification, that this casino is not available in your country, like that:
https://prnt.sc/vzmqqxIndeed, a lot has already been written about a VPN. It is only a bit confusing that indicate here indirectly that it can lead to the seizure of money.
They must be clear about that. They better indicate that they are definitely taking it, if you use a VPN from a long where gambling is illegal, for example. Then as a user you know exactly where you stand.
Hello gadado!
Playing with a VPN can lead to the seizure of winnings on provider's request. So, it is decided on the side of gaming provider, but not on the side of the casino.