Why was it a nightmare? How long did it eventually take?
Took a week or so to get ironed out, but then I discovered that they had ludicrously low annual cashout limits, so stopped using them entirely, in favor of Gemini.
Had some kinks with Kraken but they worked out the issue and resolved in a couple days, never had another problem. Gemini has always been rock solid.
Thank gawd I haven't had to use an online exchange since Mtgox.
It's faster, easier, cheaper, safer, and fully anonymous dealing face-to-face with an honest dealer behind closed doors.