As for the user spyrosc200: We found evidence that this user might be involved in this professional gambler group. However, because we only want to make a judgment after sufficient evidence, we have taken the necessary time to investigate this.
We informed spyrosc200 a few days ago that his bets and account were valid, and we can confirm that he has nothing to do with the group of scammers.
We are a new bookmaker, right now we are behind our decision. We are of course open to solving this, if it turns out that our decision was not the correct one.
We do not tolerate false accusations from users, as this can cause serious image damage.
If experienced users or DT users have a different opinion than our current decisions, then we are certainly open to this and will also pay the user in question (under certain conditions).
I think everyone would agree that the moment you inflict serious image damage on a site, there are consequences.
Spyros is welcome to engage a mediator, and if we prove wrong, we will be happy to pay this 66.3 mBTC
You've said it yourself, the user did not violate your terms or cheat on your site. Obviously you should pay the player their money.
I'm not excusing spyrosc200's behavior, they are abrassive insulting and clearly looking to fight and argue in that manner. Is it justified, to some extent yes, in my opinion. They have been investigated (which there is no problem) they complied, then they were strung along and finally cleared of wrong doing but were still punished through confiscated funds.
This is not the way to make a name for your new business. It looks unprofessional to confiscate winning bets because the "cleared of wrongdoing" user became upset and belligerent after the fact and drew public attention to the fact. I have no problem with you closing their account and not doing business with them in the future; that is reasonable and well within your rights as a business. This should be done after you pay out the balance.