Please be aware that altcoin deposits are not working correctly. In my case, they credited funds manually and free rolled me by adding to my balance an amount greater than my actual deposit. I made a bet that was higher than my actual balance, so it should be void as incorrect, but instead they keep it as lost

If my bet won, they would definitely void it.
When they raised your account manually, how much did you have instead of the amount you should be getting?
It seems like your deposit was working, but that it did not went through automatically to your funds?