@dypper, refund is possible via contacting our security team only, in case you already did - my only suggestion is to wait for their answer.
1XBIT is SCAM, they stole 0.5 BTC FROM MY ACCOUNT
As it was proved in this post, we have no obligations to the player:
It can be easily calculated that we returned his funds in full and you can compare tx hashes with the ones on the screenshot.
I would like to know what kind of help do you provide here, if all of us need to contact "security deparments". That department never answered to a single email of myself. Still waiting, one more day gone.