@dypper, refund is possible via contacting our security team only, in case you already did - my only suggestion is to wait for their answer.
1XBIT is SCAM, they stole 0.5 BTC FROM MY ACCOUNT
As it was proved in this post, we have no obligations to the player:
It can be easily calculated that we returned his funds in full and you can compare tx hashes with the ones on the screenshot.
Account was 0.5 btc and then you closed and told me to withdraw 0.06.... YOU ARE SCAM