Apparently I missed a bunch of notifications regarding this thread, but UserU seems to get things covered properly. He's an experienced user of CSGO500 and definitely knows his stuff

Two additions I want to make to what's being discussed:

1. Yes, the user count is real. There's a lot of users that come by just to watch the matches, or watch other people play. We have a tight community.
2. For Support, you can e-mail support@csgo500.com, but it's also faster and more convenient to click the Support icon in the bottom right and open up a ticket faster.