The first and most important thing that GT has to do, is to find a way to verify users without such a complex system as they have now. Even if it's like all the other exchanges. It seems that they prefer users/ holders not to be able to claim their funds, thus they use this outrageous verification process and that makes it already a travesty.
You have to wonder why GT never reached out to the users of Crytopia and asked us how we would approach the task of refunding funds (as well as securing the funds in the first place)