As far as I can see they have solved everything so far. I understand some customers who panic when they have not received an answer for a day or do not receive the payment quickly.
You should also give a new bookmaker time to get used to a client's requirements. Ultimately, everything was resolved in a good way. 1 day no answer to the Email is common in the business world.
In fact, at some companies you should be happy if you have an answer within 3 days. Posting that a company is scam because they did not reply in 1 day is ridiculous, but if it is a new gambler, then we can understand has fear. I see the promotion is already full for this week to bad.