Players are responsible for their own registration. At the time of registration, players could also enter their own country manually. We then adjusted that because there was some confusion about it.
Basically there was the possibility to enter any country in the world.
This user has manually entered United Kingdom himself. Players from the United Kingdom are not allowed, as can be read very clearly in the terms and conditions.
We have also indicated to this player that we are looking into his situation and will contact him later, but sir has no patience.
What do you mean players could enter their country manually? That is not true. There was a drop down menu and you could SELECT the country from the dropdown menu. The picture I posted shows this. You can clearly see the arrow on the dropdown menu. There was a list of countries, and I selected the country of residence from the dropdown menu. I did not type in UK manually. I chose this from your pre-loaded list of countries that were available to select on December 7th, 2020. The evidence is there in the picture.
It is unfortunate you are telling me I have no patience. This back and forth has been going on for over five days in private, and I offered to settle this in private if we could come to an agreement. From your last emails you said this would be settled by Saturday 20th December by the latest. Then yesterday you tried to delay settlement further. What more choice am I now left with but to now bring this matter to the community?