Players are responsible for their own registration. At the time of registration, players could also enter their own country manually. We then adjusted that because there was some confusion about it.
Basically there was the possibility to enter any country in the world.
This user has manually entered United Kingdom himself. Players from the United Kingdom are not allowed, as can be read very clearly in the terms and conditions.
We have also indicated to this player that we are looking into his situation and will contact him later, but sir has no patience.
Can you give an assurance that you will allowmhimto withdraw his LTC?
Anyone in his situation will really think you have no intention of sending his money back after all, all he has done was just to register from the forbidden country. I'm not sure about that user who can manually input the country name, normally its just a dropdown where we just click to chose.