Well... Yeah I guess there's a point to be made there. My POV is that yes, they did mess up and that was a pretty bad incident on Ledger's part but hardware wallet still remains an attractive alternative. To be fair, whatever happened doesn't undermine the benefits that a hardware wallets has. Being designed specifically to store Bitcoin securely and making it as 'KISS' as possible does make the user experience that much better. Perhaps not Ledger but perhaps those that has done appropriate security measures or have practiced better opsec would've eliminated the risks of this happening, using a PO box, reshippers address, fake name, neighbour's house etc. I guess people don't really think about preserving their privacy when it comes to things like this. If you want a hardware wallet that's easy to use, transparent and airgapped, then use ColdCard.

I've had pretty bad experiences with mobile wallets initially which is why I never looked back. AFAIK, most actually doesn't offer a decent UI to have a security that would be resemble at least an Electrum/Bitcoin Core/most desktop hardware wallets. I personally found it quite insecure to be using phones and would very much prefer LiveCDs instead. They will provide more security than a normal desktop wallet but I found the more well known ones quite limited in terms of capabilities and most of them seems to be less audited.