~snip~
Maybe for small withdrawals the withdrawal is faster than big withdrawals so it is done manually, is there really no automatic system for big withdrawals? So you have to wait for the active team to do the withdrawal, isn't that hard work?
Financial admin can process all withdrawal quickly if he wants, but bookmakers team and support need to check few things while it's about big wins. Cause many people try to cheat with the betting system. For this support need to check big winning bets individually. And when a new user place big bet and wins, it requires more investigation about the user and bet. So it's not about the active team, this whole process need extra time. Small bet and withdrawal also goes through this type of long investigation if there is any suspicious activity.