-snip-
8. When trying now to login to wallet B I get the verification mail, but when I press the link in it I get an error - cannot decrypt wallet
9. I've tried to use the recovery phrase - I've had some issues with that too, because I have 17 word phrase, not 12.
10. After another mail to the company, they replied that my wallet is a legacy wallet and sent me a link for legacy recovery, that accepts 17 words.
11. My recovered password is the same as the one I have, but I still can't log in. -snip-
What's the actual error? Because if the password is incorrect, it would be:
Error decrypting wallet. Wrong password
If you're sure that the password you've been typing is correct, then the issue must be their server's encrypted copy.
Try to use a different browser, PC or clear your browser's cache, if it didn't work. Blochchain.com is the only one who can help you with this.
FYI, a user will be prompted to enter 2FA code (
and email verification if necessary) even though the password is incorrect, the error will appear after.