Post
Topic
Board Web Wallets
Re: Cannot decrypt wallet
by
Tuco1954
on 27/12/2020, 19:35:19 UTC
Can you please check if you have saved somewhere your wallet file (JSON file)?
I do have an AES file of a wallet, I'll try to decrypt it. Chances are that it belongs to the wallet that I can decrypt...

The problem is your verification links from the mail isn't working. So, only support could help you in this case. The recover phrase wouldn't help here to recover your wallet.
I also think that the problem began when I've had to change my verification mail. The site's support isn't very helpful so far. I'm considering to open a new mail and to use it as a new 2FA, maybe it will reset something in the system.