I had Ledger Nano in 2017. I haven't used it until a week ago and I couldn't get it to load properly with Ledger Live, the new app needed to use Ledger. Could be user or error could be software glitch. <…>
It could be a firmware related issue. Ledger used to work with Chrome Apps, but, as we know, later changed to using their Ledger Live. In order to do so, they also set a minimum firmware requirement for the device to work with the new software (v 1.3.1 at least).
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On Ledger’s support page for upgrading the firmware (
https://support.ledger.com/hc/en-us/articles/360002731113) it states:
Firmware versions below 1.3.1 cannot be updated with Ledger Live. Please submit a support request to get a replacement device.
Therefore, that is the necessary path to follow.
There is also a general recommendation by Ledger to update the firmware regularly (see
https://support.ledger.com/hc/en-us/articles/360003117594)
Do I have to update my Ledger Nano S if I am not using it?
We recommend regularly updating your devices to benefit from the optimal security level and user experience offered by our products.
Take a look at the complete thread to see it it your case:
Topic: Need help updating old Ledger Nano S firmware 1.2.
If that is your case, you’d need to contact Ledger support, and they could/should replace the device (and hopefully not leak the data).