It was really a quick response from Betcoin.Ag team.
Since the Problem has been resolved, it’s better for the OP to lock this thread.
I can also see that the OP is not active here anymore after he got what he wanted, so we should report to mods to lock this thread.
Moreover @Betcoin.Ag should make their Terms of Service mandatory for new users to read and specifically highlight about the multiple accounts violations things. This will surely help to reduce the amount of Scam Accusations.
Betcoin should make their Tos mandatory, I agree there. Nevertheless, it is my fault as I have created sveral accounts and I am not running away from my responsability.
About handling situation in a right way, I am not so sure about it, please let me explain:
It bothers me that I have won my bet, requested a withdrawal and my account got suspended 30 mins later (couldn't log in any more)
w/o any explanation, email or anything.
I had to contact support via chat and then they advised me that I have commited a fraud. When I told them that this is not fair and that I will make noise about this they just turned off my chat and blocked me. So later when they saw me making noise on forum they decided to handle the hot potato situation like they were supposed to do right away.
In my opinion this is not how you do stuff!!!