Re: WARNING: FortuneJack Refuses to Pay My Winning $4900 Tennis Bet or Return My BTC
Hello everyone,
Sorry for replying kind of late to the on-going case under the username of @EpicChamp. Since the beginning of the event, our team has been actively working onto the solution that would be appealing to every member of the Bitcointalk community. We think the decision our company made aligns to the priorities of FortuneJack, including but not limited to strictly following the Terms and Conditions & the existing Privacy Policy to maintain the overall fairness to every single player of our platform.
Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite.
In addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.
Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.
As for now, player has already withdrawn the initial deposit in full. The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar. Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win.
All the proofs, showcasing the reason behind canceling the bet along with a set of rules within the Terms and Conditions of FJ, implies to the fact that the case we’re talking about should be closed, with no further investigation.
Sorry for replying kind of late to the on-going case under the username of @EpicChamp. Since the beginning of the event, our team has been actively working onto the solution that would be appealing to every member of the Bitcointalk community. We think the decision our company made aligns to the priorities of FortuneJack, including but not limited to strictly following the Terms and Conditions & the existing Privacy Policy to maintain the overall fairness to every single player of our platform.
Generally speaking, the majority of the Sportsbooks do change the odds all the time, that’s not an unusual event to be occurring. However, the casino as a whole is responsible to remind the player in advance about the upcoming change to the on-going bet slip. So did our team, after the odds had dropped from 2.6 to a 1.2-1.3 favorite.
In addition to notifying the user beforehand, according to the General Provisions of Sportsbook Terms and Conditions, the company does reserve the right to cancel coefficient in case of any technical or mechanical fault. In the concrete, the odds of the match that @EpicChamp chose, was mistakenly supplied by the official partner of our betting data services, betradar. Right after, our in-office specialists received the message regarding the technically / mechanically typed out odd, including the recommendation to straightaway cancel the on-going bet, our team had to as well take immediate action of terminating the bet slip and removing the remaining balance from the account.
Here’s the screenshot of the email briefly explaining what, when and how the odds mistakenly displayed on our end, sent by the team of in-office bookmakers, that in charge of regulating the markets.
As for now, player has already withdrawn the initial deposit in full. The remaining stake and a possible winning amount were not credited to the player, as both of the events arise right after classifying the case under the technical/mechanical fault, meaning that odds were mistakenly sent out from betradar. Bet was canceled before it was being played, so we don’t think it’s fair to be talking about the fact of receiving the remaining amount + the possible win.
All the proofs, showcasing the reason behind canceling the bet along with a set of rules within the Terms and Conditions of FJ, implies to the fact that the case we’re talking about should be closed, with no further investigation.