I confirm too- do not withdraw 0.1539 BTC from 2020-10-09.did not withdraw for a month, I began to wonder why - at first they banned them in the discord, then in the telegram, in the end, they blocked the account altogether, they did not respond to tickets, and to email too.
This looks like pure scam, at least the best they could do is provide you with information as to why they disabled you from making a withdrawal. Blocking or not responding to you only removes doubt about their shady scheme.
Out of curiosity, what made you to use this exchange? How did you discover them?
Because this is the first time I have heard about them despite being an active trader for 3 years +